Terms of service
Overview
Welcome to Ziro Cosmetics.
These Terms of Service govern your use of the Ziro Cosmetics website and your purchase and use of products and services offered through our online store.
Throughout these Terms, the words “we”, “us” and “our” refer to Ziro Cosmetics. Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.
By accessing our website, creating an account or purchasing from us, you agree to these Terms of Service together with our Privacy Policy, Refund Policy and any other policies referenced on our website.
Nothing in these Terms is intended to exclude, restrict or replace any rights available to you under applicable South African law.
1. Using Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
When placing an order or creating an account, you agree to provide information that is accurate, current and complete.
You are responsible for maintaining the confidentiality and security of your account details and password, where applicable.
You may not use our website in any way that could damage, disable or interfere with the website, its security or another person's use of the website.
2. Our Products
We make every reasonable effort to ensure that product descriptions, photographs, ingredients, sizes, prices and other information displayed on our website are accurate.
However, product colours and appearance may vary slightly depending on your device, screen settings, lighting and product batches.
Product packaging, formulations and descriptions may occasionally be updated. Where a material change affects a product you have already ordered, we will deal with the matter in accordance with applicable law.
We reserve the right to discontinue products, introduce new products or limit quantities available for purchase.
3. Skincare Information & Results
Information provided on the Ziro Cosmetics website, including information relating to skincare, ingredients, routines and product use, is provided for general informational purposes.
Individual skin types, sensitivities and results vary, and we cannot guarantee that every product will produce the same result for every customer.
Customers should review product ingredients and directions before use and follow any warnings or usage instructions provided with the product.
If you experience significant irritation or an unexpected reaction, discontinue use and seek appropriate professional advice where necessary.
Nothing on our website is intended to constitute medical advice, diagnosis or treatment.
4. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
Your order is subject to availability, successful payment and acceptance by Ziro Cosmetics.
Once your order has been accepted and processing has begun, we may not always be able to change or cancel it.
If we are unable to fulfil an order, we will contact you using the details supplied during checkout and arrange an appropriate refund or alternative where applicable.
Please review your order details carefully before completing checkout.
Returns, refunds and exchanges are handled in accordance with our Refund & Returns Policy and applicable South African consumer law.
5. Pricing & Payment
All prices displayed on our website are stated in South African Rand (ZAR) unless otherwise indicated.
The price charged will be the price displayed at checkout when your order is placed, subject to the correction of genuine errors where permitted by law.
Delivery charges, where applicable, will be displayed during checkout before payment is completed.
We may change our prices, promotions or discounts from time to time without prior notice. Changes will not ordinarily affect orders that have already been accepted.
You agree to provide accurate and complete billing and payment information and confirm that you are authorised to use the payment method provided.
6. Promotions & Discount Codes
From time to time, Ziro Cosmetics may offer promotions, discount codes, gifts or special offers.
Promotions may be subject to additional conditions, including validity periods, minimum spend requirements, product exclusions or limits on use.
Unless otherwise stated, promotional offers cannot be combined.
We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable consumer law.
7. Shipping & Delivery
We aim to process and dispatch orders within the timeframes communicated on our website.
Delivery estimates are provided in good faith but may be affected by courier delays, public holidays, weather, remote delivery locations or other circumstances outside our reasonable control.
Where a delivery is materially delayed, lost or damaged, please contact us so that we can investigate the matter with the relevant delivery provider.
Nothing in this section limits any rights you may have under applicable South African consumer law.
8. Returns, Refunds & Exchanges
Returns, refunds and exchanges are governed by our Refund & Returns Policy.
Due to the personal nature of skincare and for hygiene and safety reasons, certain opened or used products may not qualify for a change-of-mind return.
This does not affect your statutory rights in relation to defective, damaged, unsafe or incorrectly supplied products.
9. Intellectual Property
Unless otherwise stated, the content available through the Ziro Cosmetics website — including our name, logo, branding, product names, photographs, graphics, website copy, product descriptions, videos and other original content — belongs to Ziro Cosmetics or is used by us with permission.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, copy, distribute, modify, republish, commercially exploit or use our intellectual property without our prior written permission, except where permitted by law.
Third-party trademarks and intellectual property remain the property of their respective owners.
10. Reviews & User Content
If you submit a review, photograph, testimonial, comment or other content to Ziro Cosmetics, you confirm that you have the right to provide that content and that it does not infringe another person's rights.
You grant Ziro Cosmetics permission to use, reproduce and display content voluntarily submitted to us for purposes connected with our business and marketing, subject to applicable privacy and consumer protection laws.
We reserve the right to moderate or remove content that is unlawful, abusive, misleading, defamatory, offensive, fraudulent or infringes another person's rights.
We will not knowingly alter a customer review in a manner that materially misrepresents the customer's opinion or experience.
11. Third-Party Services & Links
Our website may contain links to or integrations with third-party services, including payment providers, delivery providers, social media platforms and other services.
These third parties may have their own terms and privacy practices.
Ziro Cosmetics is not responsible for independent third-party websites or services outside our reasonable control, except to the extent that liability cannot lawfully be excluded.
12. Shopify
Our online store is hosted by Shopify.
Shopify provides the technology and e-commerce infrastructure that allows us to operate our online store.
Purchases made from the Ziro Cosmetics store are transactions between you and Ziro Cosmetics. Shopify's involvement as our e-commerce platform provider does not replace Ziro Cosmetics' responsibilities to you as the supplier of our products.
13. Privacy & Personal Information
We respect your privacy and process personal information in accordance with our Privacy Policy and applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Information required to process an order may be shared with service providers such as Shopify, payment processors and delivery providers where reasonably necessary to provide our services.
Please refer to our Privacy Policy for further information regarding how we collect, use, store and protect personal information.
14. Errors & Availability
Occasionally our website may contain typographical errors, incorrect pricing, inaccurate product information or incorrect availability information.
We reserve the right to correct genuine errors and update information.
Where an error affects an order you have already placed, we will contact you and handle the matter fairly and in accordance with applicable South African law.
15. Prohibited Uses
You may not use our website:
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For unlawful or fraudulent purposes;
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To infringe our intellectual property or the rights of another person;
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To transmit malicious software, viruses or harmful code;
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To obtain unauthorised access to our website, systems or customer information;
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To collect or misuse another person's personal information;
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To interfere with the security or proper operation of our website;
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To impersonate another person or provide deliberately false information; or
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To use automated systems to access, scrape or extract website content in a manner that is unlawful or materially interferes with our Services.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
16. Disclaimer & Limitation of Liability
We take reasonable steps to provide accurate information and maintain the availability and security of our website. However, we cannot guarantee that the website will always operate uninterrupted or completely error-free.
To the maximum extent permitted by applicable law, Ziro Cosmetics will not be responsible for losses arising from circumstances outside our reasonable control or from misuse of our website or products contrary to supplied instructions.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, nor does anything in these Terms exclude, restrict or replace rights or remedies available to consumers under applicable South African law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify Ziro Cosmetics against reasonable losses or claims arising directly from your unlawful use of our website, your infringement of another person's rights, or your material breach of these Terms.
Nothing in this section requires you to indemnify Ziro Cosmetics for matters for which Ziro Cosmetics is legally responsible.
18. Termination
We may suspend or terminate access to our website or customer accounts where there is reasonable evidence of fraud, unlawful activity, misuse of the website or a material breach of these Terms.
Termination does not affect rights or obligations that arose before termination.
19. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply.
20. Governing Law
These Terms and your use of the Ziro Cosmetics website are governed by the laws of the Republic of South Africa.
Any dispute arising from these Terms will be dealt with in accordance with applicable South African law and through the courts, tribunals or other dispute-resolution bodies having jurisdiction.
Nothing in this section limits any right a consumer may have to approach an appropriate consumer protection authority or other competent body.
21. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will always be available on our website.
Material changes will take effect in accordance with applicable law.
22. Contact Information
Questions regarding these Terms of Service can be sent to:
Ziro Cosmetics
Email: hello@zirocosmetics.co.za
Website: zirocosmetics.co.za
Business / Trading Name: [INSERT LEGAL OR TRADING NAME]
Registration Number: [INSERT IF APPLICABLE]
Physical Address: [INSERT BUSINESS ADDRESS]
Telephone: [INSERT BUSINESS PHONE NUMBER]
VAT Number: [INSERT IF VAT REGISTERED]
Last updated: September 2026